Technical and Customer Experience Advisor - Work From Home - US

Transcom; Des Moines (IA); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Technical and Customer Experience Advisor! This role allows you to work from home while providing exceptional support to customers with their smartphones, tablets, and computers. You'll troubleshoot technical issues, assist with account services, and engage with customers professionally. Enjoy a rewarding career with performance incentives and the flexibility of remote work. If you thrive in a fast-paced environment and have a passion for technology, this opportunity is perfect for you!

Benefits

Flexible Work Hours

Performance Incentives

Home Office Equipment Provided

Qualifications

• Experience in technical support or call centers is preferred.
• Strong computer skills with a typing speed of at least 30 wpm.

Responsibilities

• Support customers with smartphones, tablets, and computers.
• Troubleshoot technical issues and assist with account services.

Skills

Technical Support

Customer Service

Problem Solving

Multitasking

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Equipment

Wired Internet Connection

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Join our team as a Technical and Customer Experience Advisor! Support customers with smartphones, tablets, and computers, troubleshoot technical issues, and assist with account services. Enjoy a rewarding career with benefits, performance incentives, and the flexibility of working from home.

What we are looking for:

• Engage effortlessly with callers, actively listen, and analyze tech issues.
• Navigate multiple applications to research solutions efficiently.
• Provide accurate, step-by-step instructions while multitasking.
• Handle conflict resolution calmly and navigate frustrated customers with professionalism.
• Work independently in a disciplined manner from home.
• Adhere strictly to your full-time schedule and handle high-volume calls.

Requirements

• At least 18 years old with a high school diploma or equivalent.
• Pass a criminal background check.
• Work 32-40 hours weekly, including evenings, weekends, and holidays.
• Strong computer skills, typing at least 30 wpm.
• Excellent English communication skills.
• Professional, courteous, and able to follow procedures.
• Ability to multitask and work in a fast-paced environment.
• Experience in technical support or call centers is preferred.
• Reside in specified states and have a suitable home office setup with reliable internet.

Location & Work at Home Requirements

Must live in one of the specified states. Home office must be private, quiet, and distraction-free, with a wired internet connection meeting minimum speed requirements. Computer equipment is provided, but a personal desktop or laptop with Ethernet is necessary for assessments.

About Transcom

Transcom is a global customer experience company with over 30,000 agents worldwide, providing services in multiple languages. We are committed to our employees' growth and success, fostering a supportive and inclusive environment.

We look forward to welcoming passionate individuals to our team!