Technical and Customer Experience Advisor - Work From Home - US

Transcom; Indianapolis (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Technical and Customer Experience Advisor, where you can enhance your career while working from the comfort of your home. This role offers the chance to support customers of a telecommunications client, utilizing your technical expertise to troubleshoot and resolve issues with various devices. Enjoy a flexible work schedule, competitive pay, and comprehensive health benefits. With opportunities for growth and development, you will be part of a dedicated team that values integrity and passion in delivering exceptional customer experiences.

Benefits

Health benefits (medical, dental, vision)

401(k) with employer match

Paid vacation

Flexible pay options

Computer equipment provided

Qualifications

• Strong computer skills and ability to type at least 30 WPM.
• Experience in technical support or customer service preferred.

Responsibilities

• Support customers with smartphones, tablets, and computers.
• Troubleshoot issues and provide accurate instructions.

Skills

Technical Support

Customer Service

Computer Skills

English Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Computer

Headset

Job description

General Information

Location: Work at Home

Job ID: 4951

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Description

Are you passionate about exploring how technology enhances everyday life? Do you enjoy helping others and sharing your knowledge? If you're looking to grow your career with a rewarding company and improve your work/life balance by working from home, this opportunity is for you!

• Starting pay of $17.31 USD, plus monthly performance incentives
• Opportunities for pay increases through learning and advancement
• Flexible pay options including Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health benefits for you and your family: medical, dental, vision
• 401(k) with employer match
• Paid vacation
• Computer equipment provided
• Work entirely remotely, including training
• Opportunity to develop skills and grow your career

Join Transcom as a Technical and Customer Experience Advisor! Support customers of a telecommunications client with smartphones, tablets, and computers. Use your technical expertise and customer service skills to troubleshoot, answer questions, and resolve issues. Customers may inquire about services, enrollments, cancellations, or disputes.

What we are looking for:

• Engage effortlessly with callers and actively listen
• Navigate multiple applications to research solutions
• Provide accurate, timely instructions and resolve conflicts calmly
• Work independently in a structured, remote environment
• Adhere to full-time schedule and handle high call volume
• Use a headset and maintain proper ergonomic setup

Requirements

• At least 18 years old, High School diploma or equivalent
• Pass a criminal background check
• Work 32-40 hours weekly, including evenings, weekends, holidays
• Strong computer skills, typing at least 30 WPM
• Excellent English communication skills
• Professional, courteous, and empathetic
• Ability to multitask and work in a fast-paced environment
• Experience in technical support or customer service preferred
• Previous call center or remote work experience preferred

Location & Home Office Requirements

Must reside in specified states and have a dedicated, distraction-free home office with high-speed internet (minimum 20 Mbps download, 3 Mbps upload, ping <100ms). Equipment provided by Transcom includes a computer, monitor, and headset. A personal desktop or laptop with Ethernet connection is required for assessments.

About Transcom

Transcom is a global customer experience provider with over 30,000 specialists across 90+ contact centers worldwide. We are expanding our remote workforce in North America and are committed to supporting our employees and clients with passion and integrity. Join us and be part of a company that values people and growth.

We look forward to meeting you and welcoming you to the Transcom family!