Customer Experience Lead - Remote

KBS - Kellermeyer Bergensons Services, LLC; Oceanside (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Experience Lead to manage operations and enhance customer satisfaction. In this full-time remote role, you will support a team by addressing inquiries, maintaining records, and providing insights for business reviews. The position offers a dynamic environment where your contributions will directly impact service quality. Join a company that values respect and opportunity, and enjoy a comprehensive benefits package including medical, dental, and more. This is a great chance to grow your career while making a difference in customer service.

Benefits

Paid Holidays

Paid Time Off

Sick Leave

Life Insurance

Short Term Disability

Long Term Disability

Supplemental Health Insurance

401(k) plan with matching

Pet Insurance

PerkSpot Discount Program

Qualifications

• 3+ years’ experience in customer service or administrative roles.

Responsibilities

• Manage day-to-day operations and ensure data integrity.
• Assist customer service team with inquiries and complaints.

Skills

Customer Service

Excel (formulas, filtering, sorting, VLOOKUP)

Job description

About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re seeking dedicated, reliable team members who are eager to contribute to a culture built on respect, opportunity, and pride in service.

Job Overview
Salary Range: $18-20/hour
This is a full-time, remote position.

Position Summary
You will be responsible for managing day-to-day operations, ensuring data integrity, and effective communication. As a Customer Experience Lead, your duties will include but are not limited to:

1. Assisting customer service call team members with responding to customer and vendor inquiries
2. Gathering and evaluating relevant information to address inquiries, comments, or complaints effectively
3. Responding accurately and efficiently to inquiries and escalations, meeting departmental goals, and triaging requests based on urgency
4. Maintaining detailed records of communications
5. Providing detailed information for quarterly business reviews, executives, and customers
6. Identifying, recording, and tracking unresolved complaints, and directing issues to appropriate resources for resolution

Requirements for our Customer Experience Lead
- 3+ years’ experience in customer service or administrative roles
- Proficient in Excel (formulas, filtering, sorting, VLOOKUP)

What’s In It for You?
As a full-time employee (30+ hours/week), you may qualify for benefits including medical, dental, vision, prescription drugs, and more, such as:

• Paid Holidays
• Paid Time Off
• Sick Leave
• Life Insurance
• Short Term Disability (employer-paid)
• Long Term Disability
• Supplemental Health Insurance (e.g., Accident)
• 401(k) plan with matching or Non-qualified Deferred Compensation Plan
• Pet Insurance
• PerkSpot Discount Program (discounts on travel, gyms, cell phones, restaurants, auto, apparel, and electronics)

KBS is an equal opportunity employer, considering all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, expression, marital or military status, or any other protected class under applicable law. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and relevant laws.