Customer Service Manager — Lead Team, Drive Growth (Flexible Hours)

Stop & Shop; Berlin (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Career development

Associate discounts

Job summary

Stop & Shop in Berlin, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, maintain safety standards, and recruit and develop a high-performing team in a fast-paced retail environment.

You’ll hire and orient new staff, monitor performance, and foster diversity while delivering best-in-class customer service and a well-stocked store. Competitive benefits and associate discounts accompany the role.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery.
• Bachelor's degree in Business Administration, Retail Management, or related field preferred or equivalent experience.
• Strong communication and multitasking skills.
• Ability to influence across functions.

Responsibilities

• Oversee daily operations of Customer Service departments (Front End, Online Pick-up, Cash Office).
• Ensure departments meet or exceed sales and profit targets.
• Maintain sanitation and safety and regulatory compliance.
• Recruitment, hiring, and new hire orientation, maintaining talent.
• Lead training and development, evaluate performance, and create growth plans.
• Foster diversity and inclusion and engage associates.
• Manage labor relations and resolve employee issues.
• Provide best-in-class customer service and ensure well-stocked stores.
• Monitor KPIs and identify process improvements; manage department budgets.

Skills

Leadership

Customer service

Communication

People management

Education

Bachelor's degree in Business Administration, Retail Management, or related field

Job description

Stop & Shop in Berlin, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office operations. You will drive sales, maintain safety standards, and recruit and develop a high-performing team in a fast-paced retail environment.

You’ll hire and orient new staff, monitor performance, and foster diversity while delivering best-in-class customer service and a well-stocked store. Competitive benefits and associate discounts accompany the role.