Customer Experience Manager | Flexible Hours

Five Below; Portsmouth (VA); On-site; USD 18,184 - 25,898; Part time

Job summary

Five Below is looking for a Store Leader to manage daily operations in Portsmouth, VA. You will supervise crew, ensure fast, friendly checkout, and maintain front-end merchandising to brand standards. The role requires open/close duties, training, coaching, and ongoing recovery and maintenance tasks.

Minimum 2 years of management experience and strong communication skills are essential. This hourly position starts at $16.00 per hour with potential for growth and travel as needed.

Qualifications

• High School graduate or equivalent is required.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Ensure crew delivers WOW customer service with fast, friendly checkout.
• Lead store to achieve customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Open/close procedures, maintain store cleanliness and readiness.
• Cover store manager duties in their absence.
• Recruit, train, coach, and supervise crew members with the store manager.
• Review corporate communications and respond as needed.
• Partner with leadership on merchandising and recovery procedures.
• Perform store maintenance and stock room duties.

Skills

Management experience

Verbal communication

Written communication

Multitasking

Creative thinking

Composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is looking for a Store Leader to manage daily operations in Portsmouth, VA. You will supervise crew, ensure fast, friendly checkout, and maintain front-end merchandising to brand standards. The role requires open/close duties, training, coaching, and ongoing recovery and maintenance tasks.

Minimum 2 years of management experience and strong communication skills are essential. This hourly position starts at $16.00 per hour with potential for growth and travel as needed.