Customer Experience Manager - Coffee Services & Markets

Compass Group USA; Orlando (FL); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

The Customer Service Manager (CSM), Coffee Services & Markets at Canteen in Orlando, FL, oversees daily account operations and delivers exceptional service. This role guides route drivers, supports client retention, ensures product availability, and serves as the primary liaison for customer needs.

The ideal candidate is customer-focused, organized, and driven to grow accounts while improving service and profitability.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2-4 years of customer service, route management, account management, or related experience.
• Experience in Coffee Services, Micro-Markets, Vending, Convenience Services, Food Service or Retail management preferred.
• Valid driver's license with a good driving record.
• Strong communication, organizational, and problem-solving skills.
• Ability to travel to customer locations.
• Ability to lift to 50 lbs regularly.

Responsibilities

• Conduct customer site visits and support client retention efforts.
• Ensure Coffee Services and Market accounts meet service, merchandising, and product availability standards.
• Assist with new account launches, market openings, and service transitions.
• Address customer concerns and coordinate timely issue resolution.
• Support sales growth through product recommendations, merchandising, and promotional opportunities.
• Monitor account performance and implement action plans to improve service and profitability.
• Ensure compliance with company and national account standards.
• Partner with Operations, Sales, and Route teams to deliver outstanding customer experience.
• Train and support route personnel on service and merchandising best practices.
• When needed, perform Route Driver duties, including product delivery, stocking micro-markets, replenishing coffee and pantry services, and servicing customer locations.

Skills

Customer service

Route management

Account management

Communication skills

Travel

Education

Bachelor's degree preferred

Job description

The Customer Service Manager (CSM), Coffee Services & Markets at Canteen in Orlando, FL, oversees daily account operations and delivers exceptional service. This role guides route drivers, supports client retention, ensures product availability, and serves as the primary liaison for customer needs.

The ideal candidate is customer-focused, organized, and driven to grow accounts while improving service and profitability.