Customer Experience Manager

Michaels Stores; Myrtle Beach (SC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Experience Manager to enhance customer satisfaction and drive sales. In this dynamic role, you will lead front-end operations, ensuring a seamless shopping experience while managing a dedicated team. Your responsibilities will include planning in-store events, training team members, and upholding brand standards. This position offers an exciting opportunity to influence store performance and customer engagement in a creative environment. If you are passionate about retail and customer service, this role is perfect for you!

Qualifications

• Retail management experience preferred.
• Ability to manage front-end operations and lead a team.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Train and coach team members while promoting organizational values.
• Plan and execute in-store events, manage shrink and safety programs.

Skills

Customer Service

Team Leadership

Retail Management

Event Planning

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Join to apply for the Customer Experience Manager role at Michaels Stores

Location: Store - MYRTLE BEACH, SC

Job Responsibilities

1. Deliver a customer-centric shopping experience by managing front-end operations and expectations.
2. Lead omnichannel processes and ensure store recovery standards to uphold Brand Promises.
3. Provide friendly customer service and assist in store management tasks such as SOP adherence, KPIs achievement, and team leadership.
4. Plan and execute in-store events, manage shrink and safety programs, and assist with inventory and cash processes.
5. Train and coach team members, serve as Manager on Duty, and promote organizational values.
6. Participate in truck unloading, stocking, and cross-train in custom framing sales and production.
7. In stores without a Framing Manager, lead high-quality custom framing services.

Preferred Qualifications

• Retail management experience preferred.

Physical Requirements & Work Environment

• Ability to stand for long periods, move throughout the store, lift heavy items, and work flexible hours including nights, weekends, and early mornings.
• Work involves climate-controlled indoor environments and some outdoor activities.

Additional Information

Michaels is an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities. Our purpose is to fuel the joy of creativity, operating over 1,300 stores across North America.