Customer Experience & Loan Support Specialist

Frontier Farm Credit; Sioux Falls (SD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid Time Off: Vacation, sick leave, p

Life and disability insurance

Employee Assistance Program (EAP)

wellness programs

Tuition assistance

Short-term incentive pay

Job summary

Frontier Farm Credit is seeking a Customer Experience Specialist to guide customers through the loan process and ensure smooth product delivery from application to closing. You will be the primary point of contact, engaging customers, prospects, and team members across phone, in-person, and digital channels to provide exceptional service.

Responsibilities include documenting interactions, promoting core products and digital tools, and coordinating with teammates to process applications, gather

Qualifications

• Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.
• Two years of customer service experience or equivalent work experience.

Responsibilities

• Facilitate the loan process from application through closing and coordinate with customers to obtain signatures.
• Document customer interactions and collaborate with teammates, promoting core products and digital tools.
• Assist with customer-facing technology and oversee office operations, including filing and records management.

Education

Preferred Associate's Degree in Business, Finance or related majors or equivalent work experience.

Job description

Frontier Farm Credit is seeking a Customer Experience Specialist to guide customers through the loan process and ensure smooth product delivery from application to closing. You will be the primary point of contact, engaging customers, prospects, and team members across phone, in-person, and digital channels to provide exceptional service.

Responsibilities include documenting interactions, promoting core products and digital tools, and coordinating with teammates to process applications, gather