Customer Service & Loan Specialist

Sun Loan Company; Round Rock (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Sun Loan Company seeks a Customer Service Loan Specialist to engage customers, explain offerings, and assist those overdue on payments. You’ll support the Branch Manager to keep the office well-run and community-focused, with training and growth opportunities provided.

The role emphasizes clear communication, empathy, and proactive outreach to improve loan performance while upholding the company’s customer-first standards.

Qualifications

• Customer service experience preferred.
• Ability to explain loan products clearly to customers.
• Strong problem-solving and outreach skills.

Responsibilities

• Explain offerings to customers.
• Conduct outreach to customers with overdue loan payments.
• Identify solutions with customers.
• Support the Branch Manager in maintaining a positive office environment.

Skills

Customer service

Communication

Job description

About the Role

As a Customer Service Loan Specialist, you will work with customers to explain our offerings, conduct outreach to customers who are overdue on loan payments, and help identify solutions.

You support the Branch Manager in creating a positive, supportive, and well‑run office in the communities we serve.

Training and Growth

Training provided. In‑depth training will help you understand our products and how we assist customers. There are tremendous growth opportunities from this role throughout the company.

Core Responsibilities

• Explain offerings to customers.
• Conduct outreach to customers with overdue loan payments.
• Identify solutions with customers.
• Support the Branch Manager in maintaining a positive office environment.