Customer Service & Loan Support Specialist

GreenStone Farm Credit Services; Ann Arbor, Northern (MI, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Vacation days (15)

Sick days (12)

Paid holidays (12)

401(k) match (up to 9%)

Wellness subsidy

Student debt repayment

Yearly bonus

Job summary

GreenStone Farm Credit Services is seeking a Customer Service Representative to be the cornerstone of our service for all customer segments and to support branch operations.

You will handle daily customer interactions, receipting payments, and provide administrative assistance to mortgage loan processing and documentation. The role involves coordinating documents and ensuring accuracy to meet customer expectations.

Qualifications

• HS Diploma or equivalent.
• 2+ years of customer service or office experience.
• Banking experience preferred.

Responsibilities

• Provide excellent internal and external customer service as a daily priority.
• Answer incoming calls, receipting payments, and assisting with loan processing tasks.
• Assist with loan documentation, collect and coordinate documents, and support loan closings to ensure accuracy.
• Maintain branch operations and supply ordering, contributing to smooth daily workflow.

Skills

Communication

Detail-Oriented

Problem Solver

Multitask Pro

Education

HS Diploma

Job description

GreenStone Farm Credit Services is seeking a Customer Service Representative to be the cornerstone of our service for all customer segments and to support branch operations.

You will handle daily customer interactions, receipting payments, and provide administrative assistance to mortgage loan processing and documentation. The role involves coordinating documents and ensuring accuracy to meet customer expectations.