Loan Specialist — Onsite Customer Care & Growth

E Farmcredit; Shelbyville (TN); On-site; USD 49,208 - 89,931; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company contributions

Paid vacation, sick leave, and public/

Tuition reimbursement and professional

Community involvement and volunteer op

Job summary

Farm Credit Mid-America is seeking an Account Specialist to deliver exceptional financial services and customer care. You will handle loan origination, deliver credit decisions, and communicate with customers throughout the loan process, while identifying cross-selling opportunities.

Work with teammates to manage applications, renewals, and loan servicing, ensuring accuracy and timely outcomes. Agriculture experience is highly valued in this rural-focused cooperative.

Qualifications

• High School Diploma/GED with 5 years relevant experience.
• Bachelor's degree with 1 year relevant experience preferred.
• Agriculture experience highly preferred.

Responsibilities

• Delivers an exceptional customer experience by providing timely, thorough service that exceeds customer expectations while meeting internal deadlines.
• Builds and maintains strong customer relationships by understanding customer goals, credit strengths and weaknesses, participating in active conversations, and occasionally supporting joint sales calls to enhance relationships.
• Interprets and evaluates financial information, asks probing follow‑up questions, and recommends appropriate products and services, including delivering loan decisions, conditions, and key talking points.
• Manages application, renewal, and loan servicing activities by obtaining required information, meeting with customers, entering financial data, and adhering to established targets, timelines, and process guides.
• Proactively evaluates portfolio and customer information to identify cross‑selling opportunities and partners with Financial Officers to plan and support marketing strategies.

Education

High School Diploma/GED with 5 years relevant experience

Bachelor's degree with 1 year relevant experience preferred

Agriculture experience highly preferred

Job description

Farm Credit Mid-America is seeking an Account Specialist to deliver exceptional financial services and customer care. You will handle loan origination, deliver credit decisions, and communicate with customers throughout the loan process, while identifying cross-selling opportunities.

Work with teammates to manage applications, renewals, and loan servicing, ensuring accuracy and timely outcomes. Agriculture experience is highly valued in this rural-focused cooperative.