Customer Experience Leader: Strategy, Support & Training

Alamo Group; Seguin (TX); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with matching

Profit sharing

Paid time off – vacation, sick leave &

Holidays

Disability programs

Wellness programs

Employee assistance program

Training and development

Tuition reimbursement & dependent SCH

Job summary

Alamo Group's Alamo Industrial division seeks a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations, improve satisfaction, and build long-term brand loyalty. You will oversee active cases, provide technical support, and drive proactive account management.

This role blends strategic planning with hands-on mentoring, data analysis, and cross-functional collaboration across departments. Travel to customer sites for training and support may be required.

Qualifications

• Bachelor’s degree in Technical or Engineering fields preferred.
• 3 years’ service management experience in a customer support, technical support, and/or project management role.
• 3-5 year’s service management experience with Associates Degree.
• 5-8 year’s service management experience with no degree.

Responsibilities

• Oversees and tracks all active cases to maintain forward momentum and drive successful outcomes.
• Conducts follow up communication, calls and emails on active and recently completed cases.
• Create company-wide goals to improve customer experience.
• Meet with management to discuss potential plans and initiatives to implement.
• Build a streamlined customer experience across all departments.
• Identify ways to increase customer satisfaction and build brand loyalty.
• Identify problem areas within the company and find solutions for them.
• Network with company stakeholders and business leaders to develop better strategies for customer experience.
• Collect and analyze data to make well-informed business decisions.

Skills

Customer communication

Project management

Data analysis

Leadership

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree in Technical or Engineering fields

3 years’ service management experience in a customer support/technical support/project management role

3-5 years’ service management experience with Associates Degree

5-8 years’ service management experience with no degree

Job description

Alamo Group's Alamo Industrial division seeks a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations, improve satisfaction, and build long-term brand loyalty. You will oversee active cases, provide technical support, and drive proactive account management.

This role blends strategic planning with hands-on mentoring, data analysis, and cross-functional collaboration across departments. Travel to customer sites for training and support may be required.