Customer Experience Lead — Strategy & Field Training

Alamo Group Inc.; Seguin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Profit sharing

Paid vacation

Sick leave

Holidays

Disability programs

Wellness program

Tuition reimbursement

Scholarships

Job summary

Alamo Group Inc. in Seguin, TX is seeking a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations, improve satisfaction, and build long-term brand loyalty.

You will manage active cases, coordinate cross-functional teams, analyze feedback and data, and drive process improvements with hands-on oversight of technical support, warranty analysis, and account management.

Qualifications

• Excellent communication and customer-satisfaction mindset.
• Strong human-relations skills and ability to lead cross-functional teams.
• Ability to prioritize, work under pressure, and meet goals.
• Strong analytical and both qualitative/quantitative data skills.
• Project management experience with root-cause analysis.
• Leadership, problem solving, and training capability.
• Bi-lingual is a plus.

Responsibilities

• Oversee and track all active cases to maintain momentum and outcomes.
• Follow up via calls and emails on active and recent cases.
• Set company-wide goals to improve customer experience.
• Meet with management to discuss plans and initiatives.
• Build a streamlined customer experience across departments.
• Identify ways to increase customer satisfaction and loyalty.
• Analyze data to guide business decisions and strategies.
• Provide technical advice and assist customers with service parts and support.
• Travel to customer locations for training and assistance.

Skills

Excellent communication

Customer satisfaction

Human relations

Prioritize workload

Analytical skills

Qualitative analysis

Quantitative analysis

Project management

Leadership

Root cause analysis

Troubleshooting

Education

Bachelor’s degree in technical or engineering fields

3+ years service management in customer/technical support or project management

Tools

None

Job description

Alamo Group Inc. in Seguin, TX is seeking a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations, improve satisfaction, and build long-term brand loyalty.

You will manage active cases, coordinate cross-functional teams, analyze feedback and data, and drive process improvements with hands-on oversight of technical support, warranty analysis, and account management.