Customer Experience Leader: Strategy, Support & Accounts

Alamo Industrial; Seguin (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Profit Sharing

Paid vacation and holidays

Disability programs

Wellness programs

Tuition reimbursement

Scholarship programs

Job summary

Alamo Industrial is seeking a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations and improve satisfaction. The role blends strategic planning with hands-on oversight of active cases, technical support, and warranty analysis.

The ideal candidate will drive measurable results, partner with stakeholders, and coach a team to deliver a streamlined customer experience across all departments.

Qualifications

• Strong verbal and written communication skills.
• Demonstrated leadership and cross-functional collaboration.
• Ability to analyze data to drive decisions.
• Experience in customer experience and account management.
• Technical aptitude for troubleshooting products and parts.

Responsibilities

• Oversee active cases to ensure momentum and outcomes.
• Follow up with customers via calls and emails on ongoing cases.
• Set company-wide goals to improve customer experience.
• Collaborate with management on plans and initiatives.
• Create a streamlined customer experience across departments.
• Identify ways to increase satisfaction and brand loyalty.
• Proactively manage assigned accounts daily.
• Assist in warranty claim accuracy and root-cause analysis.
• Provide hands-on troubleshooting and technical assistance.
• Travel to customer sites for training and support.

Skills

Communication skills

Leadership

Analytical skills

Project management

Teamwork

Problem solving

Bilingual (plus)

Education

Bachelor’s degree in Technical or Engineering fields

3-5 years service management experience with Associates Degree

5-8 years service management experience with no degree

Job description

Alamo Industrial is seeking a Customer Experience Supervisor to lead company-wide initiatives that strengthen customer relations and improve satisfaction. The role blends strategic planning with hands-on oversight of active cases, technical support, and warranty analysis.

The ideal candidate will drive measurable results, partner with stakeholders, and coach a team to deliver a streamlined customer experience across all departments.