Customer Experience Leader, Parking Services

Montana State University; Town of Montana (WI); Sur place; USD 32 000 - 43 000; Plein temps

Résumé du poste

Montana State University Police Department seeks a Customer Experience Manager to lead the Customer Service Unit, supervise staff, and ensure top-tier service delivery for the campus community. The role will guide policy compliance, training, and day-to-day operations within parking services and front-line support.

You will oversee scheduling, staff development, database integrity, cash handling, and coordination with the Transportation and Parking Services Director to address issues and process

Qualifications

• Progressively responsible general office experience which includes responding to questions and concerns from the public regarding policies and procedures, detailed record keeping responsibilities, and multitasking.
• Demonstrated experience performing data entry using a personal computer.
• Demonstrated experience reconciling cash register drawer and tapes.
• Demonstrated experience operating various office equipment such as computers, copier, calculator, and credit card terminals.

Responsabilités

• Manage student workers and volunteer customer service staff through scheduling, training and performance management.
• Manage front of house services; interpret, enforce, and provide advice and information about university policies, procedures and regulations.
• Issue parking permits and receive payments for citations.
• Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.
• Answer inquiries and questions via telephone and lobby contacts.
• Reconcile cash receipts daily prior to bank deposit.
• Maintain accurate databases and respond to inquiries.
• Work with Director of Transportation and Parking Services to address database issues.
• Process citation appeals
• Assist with administrative duties such as mass notifications and customer correspondence, and financial report reconciliation.
• All other duties as assigned

Connaissances

Office administration

Data entry

Cash handling

Office equipment operation

Outils

Credit card terminals

Description du poste

Montana State University Police Department seeks a Customer Experience Manager to lead the Customer Service Unit, supervise staff, and ensure top-tier service delivery for the campus community. The role will guide policy compliance, training, and day-to-day operations within parking services and front-line support.

You will oversee scheduling, staff development, database integrity, cash handling, and coordination with the Transportation and Parking Services Director to address issues and process