Campus Customer Experience Manager - Frontline Services

Montana State University - Office of Student Engagement; Bozeman (MT); On-site; USD 34,000 - 40,000; Full time

Job summary

Montana State University Police Department is seeking a Customer Experience Manager to lead the customer service unit within Parking Services. You will supervise staff, oversee front-of-house operations, and enforce university policies while ensuring accurate cash handling and permitting processes.

The role requires coordinating with campus partners, responding to inquiries, and maintaining data integrity. It also involves training staff, attending to unusual situations, and contributing to

Qualifications

• Progressively responsible general office experience including answering public questions.
• Data entry experience using a personal computer.
• Experience reconciling cash drawer and tapes.
• Experience operating office equipment such as computers, copier, calculator, and credit card terminals.

Responsibilities

• Manage student workers and volunteer customer service staff through scheduling, training and performance management.
• Manage front of house services; interpret, enforce, and provide advice and information about university policies, procedures and regulations.
• Issue parking permits and receive payments for citations.
• Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.
• Answer inquiries via telephone and lobby contacts.
• Reconcile cash receipts daily prior to bank deposit.
• Maintain accurate databases and respond to inquiries.
• Work with Director of Transportation and Parking Services to address database issues.
• Process citation appeals.
• Assist with administrative duties such as mass notifications and customer correspondence, and financial report reconciliation.
• All other duties as assigned.

Skills

General office experience

Data entry

Cash handling

Office equipment operation

Supervisory experience

Tools

Credit card terminals

Cash register

Copier

Calculator

Job description

Montana State University Police Department is seeking a Customer Experience Manager to lead the customer service unit within Parking Services. You will supervise staff, oversee front-of-house operations, and enforce university policies while ensuring accurate cash handling and permitting processes.

The role requires coordinating with campus partners, responding to inquiries, and maintaining data integrity. It also involves training staff, attending to unusual situations, and contributing to