Customer Experience Leader, Parking Services

Montana State University; Bozeman, Northern (MT, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Montana State University is seeking a Customer Experience Manager to lead the customer service unit within the MSU Police Department. You will supervise staff, set schedules, train employees, and ensure consistent service delivery and policy compliance.

The role involves handling inquiries, cash reconciliation, and collaboration with transportation and parking services. Strong communication and multitasking are essential in this on-site position.

Qualifications

• Progressively responsible general office experience including handling public inquiries and multitasking.
• Experience with data entry on a personal computer.
• Experience reconciling cash receipts and operating cash handling duties.
• Experience using office equipment such as computers, copiers, calculators, and card terminals.

Responsibilities

• Manage student workers and volunteer customer service staff through scheduling, training and performance management.
• Manage front of house services; interpret, enforce, and provide advice and information about university policies, procedures and regulations.
• Issue parking permits and receive payments for citations.
• Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.
• Answer inquiries and questions via telephone and lobby contacts.
• Reconcile cash receipts daily prior to bank deposit.
• Maintain accurate databases and respond to inquiries.
• Work with Director of Transportation and Parking Services to address database issues.
• Process citation appeals
• Assist with administrative duties such as mass notifications and customer correspondence, and financial report reconciliation.
• All other duties as assigned

Skills

General office experience

Data entry

Cash handling

Office equipment

Tools

Credit card terminals

Copier

Calculator

Computers

Job description

Montana State University is seeking a Customer Experience Manager to lead the customer service unit within the MSU Police Department. You will supervise staff, set schedules, train employees, and ensure consistent service delivery and policy compliance.

The role involves handling inquiries, cash reconciliation, and collaboration with transportation and parking services. Strong communication and multitasking are essential in this on-site position.