Customer Experience Lead, Parking Services

Montana State University; Bozeman (MT); Hybrid; USD 54.000 - 59.000; Vollzeit

Zusammenfassung

Montana State University Police Department is seeking a Customer Experience Manager to lead the customer service unit, supervise staff, and ensure compliant, efficient, and courteous front-line support for the university community.

The role includes hiring, training, and mentoring staff, maintaining schedules, managing payments and citations, and coordinating with the Transportation and Parking Services director on database issues to support service delivery.

Qualifikationen

• Progressively responsible general office experience which includes responding to questions and concerns from the public regarding policies and procedures, detailed record keeping responsibilities, and multitasking.
• Demonstrated experience performing data entry using a personal computer.
• Demonstrated experience reconciling cash register drawer and tapes.
• Demonstrated experience operating various office equipment such as computers, copier, calculator, and credit card terminals.

Aufgaben

• Manage student workers and volunteer customer service staff through scheduling, training and performance management
• Manage front of house services; interpret, enforce, and provide advice and information about university policies, procedures and regulations
• Issue parking permits and receive payments for citations.
• Interpret, enforce, and provide advice and information about university policies, rules, procedures, regulations, and fee payment processes.
• Answer inquiries and questions via telephone and lobby contacts.
• Reconcile cash receipts daily prior to bank deposit.
• Maintain accurate databases and respond to inquiries.
• Work with Director of Transportation and Parking Services to address database issues.
• Process citation appeals
• Assist with administrative duties such as mass notifications and customer correspondence, and financial report reconciliation.
• All other duties as assigned

Kenntnisse

Office experience

Data entry

Cash handling

Cash register operations

Credit card terminals

Computers

Copier

Calculator

Tools

Credit card terminals

Cash register

Copier

Calculator

Computers

Jobbeschreibung

Montana State University Police Department is seeking a Customer Experience Manager to lead the customer service unit, supervise staff, and ensure compliant, efficient, and courteous front-line support for the university community.

The role includes hiring, training, and mentoring staff, maintaining schedules, managing payments and citations, and coordinating with the Transportation and Parking Services director on database issues to support service delivery.