Customer Experience Leader & Key Holder

Boot Barn; Tracy (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Boot Barn in Tracy, CA is seeking a Key Holder who will engage with customers, support store leadership, and help drive sales through expert product knowledge and service. You will maintain merchandising standards, process transactions accurately at POS, assist with floor moves and stock replenishment, and collaborate with the leadership team to develop staff and meet store goals.

This role emphasizes attendance, appearance, and adherence to company policies as Boot Barn expects high-quality

Qualifications

• Excellent customer service and selling culture.
• Expert in product categories with ability to communicate features/benefits.
• Able to achieve measurable goals (UPT, ADT, add-ons).
• Knowledge of current promotions and advertisements.
• Maintain merchandising standards, assists with floor moves, displays and stock replenishment.
• Process transactions accurately at POS and maintain cash/media accountability.
• Develop skills with store leadership to improve metrics.
• Adhere to time/attendance policies and company policies.
• Demonstrate high quality work, attendance and appearance.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Sales

Leadership

POS proficiency

Product knowledge

Visual merchandising

Team development

Store operations

Job description

Boot Barn in Tracy, CA is seeking a Key Holder who will engage with customers, support store leadership, and help drive sales through expert product knowledge and service. You will maintain merchandising standards, process transactions accurately at POS, assist with floor moves and stock replenishment, and collaborate with the leadership team to develop staff and meet store goals.

This role emphasizes attendance, appearance, and adherence to company policies as Boot Barn expects high-quality