Customer Experience Leader — Front-End & Team Training

Five Below; Plainview (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Five Below in Plainview, NY is seeking a Customer Experience Manager to lead the store’s customer service strategy and front-end operations. You will train and supervise crew members, ensuring fast, friendly checkout and a WOW customer experience.

The role requires strong communication, multi-tasking, and leadership under pressure. Responsibilities include opening/closing procedures, maintaining a clean environment, and partnering with the Store Manager on recruitment and coaching.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Lead the store to achieve customer service score goals as directed by the District Manager.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Recruit, train, coach, develop and supervise all crew members.
• Oversee front-end operations and merchandising to meet brand standards.
• Perform store maintenance and partner with leadership on merchandising procedures.

Skills

Communication skills

Multi-tasking

Creativity

Stress management

Education

High school diploma

College experience

Job description

Five Below in Plainview, NY is seeking a Customer Experience Manager to lead the store’s customer service strategy and front-end operations. You will train and supervise crew members, ensuring fast, friendly checkout and a WOW customer experience.

The role requires strong communication, multi-tasking, and leadership under pressure. Responsibilities include opening/closing procedures, maintaining a clean environment, and partnering with the Store Manager on recruitment and coaching.