Customer Experience Leader - Front End Ops

Kroger; Vancouver (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Kroger in Washington state is seeking a Front-end Supervisor to lead daily customer service and front-end operations. You will support the department manager in achieving sales goals and maintaining high standards of service in a busy store environment.

The role requires effective communication, basic math skills, and retail or customer service experience. You will schedule associates, monitor safety procedures, and help manage budgets and labor plans to drive store performance.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Retail or customer service experience.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist department manager in reaching sales and profit goals.
• Supervise front-end operations and schedule associates.
• Maintain a safe, clean environment and ensure safety compliance.
• Assist in budgeting, labor planning and reporting for the store.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Kroger in Washington state is seeking a Front-end Supervisor to lead daily customer service and front-end operations. You will support the department manager in achieving sales goals and maintaining high standards of service in a busy store environment.

The role requires effective communication, basic math skills, and retail or customer service experience. You will schedule associates, monitor safety procedures, and help manage budgets and labor plans to drive store performance.