Customer Experience Leader — Front-End Ops

Burlington Stores, Inc.; Vacaville (CA); On-site; USD 20,343 - 28,974; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is looking for a Full-Time Customer Experience Lead in Vacaville, CA. You will help drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires modeling Burlington’s customer-first mindset and aligning with store leadership to keep operations running smoothly. You will lead, coach, and motivate a team in a fast-paced environment, handling checkout flow,

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Experience leading front-end teams is a plus.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate when needed.
• Maintain workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is looking for a Full-Time Customer Experience Lead in Vacaville, CA. You will help drive front-end operations, support associates during shifts, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role requires modeling Burlington’s customer-first mindset and aligning with store leadership to keep operations running smoothly. You will lead, coach, and motivate a team in a fast-paced environment, handling checkout flow,