Customer Experience Lead - Front-End Leader (Flexible Hours)

Burlington Stores, Inc.; Antioch (CA); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Antioch, CA is seeking a Customer Experience Lead to drive front-end operations, support associates during your shift, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to model Burlington’s customer-first mindset, oversee checkout flow, handle escalations, and maintain merchandising standards.

Qualifications

• Customer service mindset and ability to help others.
• Ability to lead, coach, and motivate associates.
• Strong communication and problem-solving skills.
• Organized with ability to adjust priorities quickly.
• Team-oriented with positive working relationships.
• Detail-oriented with focus on operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexible scheduling

Education

Retail experience (1+ years)

Job description

Burlington Stores, Inc. in Antioch, CA is seeking a Customer Experience Lead to drive front-end operations, support associates during your shift, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role partners with store leadership to model Burlington’s customer-first mindset, oversee checkout flow, handle escalations, and maintain merchandising standards.