Customer Experience Leader – Front End

Food Lion; Hancock (MD); On-site; USD 22,000 - 34,000; Part time

Job summary

Food Lion in Hancock, MD is seeking a Front End Customer Service Associate to deliver fast, friendly service at the store’s front end. You will greet customers, process transactions, and support the Customer Service Manager in maintaining service standards.

The role emphasizes accurate cash handling, neat front-end presentation, and adherence to store policies while helping customers with inquiries and store procedures.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide fast, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Maintain knowledge of front end procedures, cash reports, deposits and related services.
• Ensure front end and office areas are neat and functioning with accurate cash handling.
• Operate the cash register and related front-end equipment efficiently.
• Assist during surge plans and support customer service standards as needed.

Skills

Customer service

Cashier

Communication

Multi-tasking

Physical ability

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

POS system

Scanner

Job description

Food Lion in Hancock, MD is seeking a Front End Customer Service Associate to deliver fast, friendly service at the store’s front end. You will greet customers, process transactions, and support the Customer Service Manager in maintaining service standards.

The role emphasizes accurate cash handling, neat front-end presentation, and adherence to store policies while helping customers with inquiries and store procedures.