Customer Experience Leader, Front End

Fresh Thyme Market; Bloomington (IL); Presencial; USD 28.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Resumo da vaga

Fresh Thyme Market in Bloomington, IL is seeking a Customer Experience Manager to lead the Front End Department, guide staffing, and enhance daily customer interactions both in-store and online. You will partner with HR and store leadership to hire, train, and develop team members while upholding safety and procedural standards.

The role requires a customer-service mindset, scheduling capability, and ability to monitor metrics, control costs, and drive a welcoming shopping environment across

Qualificações

• High school diploma or equivalency degree.
• Must have a minimum of 2 years professional experience.
• Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
• Previous experience in a natural foods industry is a plus.
• Accounting and cash handling background preferred

Responsabilidades

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
• Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.
• Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.

Conhecimentos

Customer service

Leadership

Scheduling

Communication

multitasking

Formação

High school diploma or equivalency degree

Minimum 2 years professional experience

Grocery retail experience preferred

Accounting and cash handling background preferred

Ferramentas

MS Office (Outlook, Word, Excel)

Workday

Kronos UKG

Descrição da vaga

Fresh Thyme Market in Bloomington, IL is seeking a Customer Experience Manager to lead the Front End Department, guide staffing, and enhance daily customer interactions both in-store and online. You will partner with HR and store leadership to hire, train, and develop team members while upholding safety and procedural standards.

The role requires a customer-service mindset, scheduling capability, and ability to monitor metrics, control costs, and drive a welcoming shopping environment across