Customer Experience Leader – Flexible Hours & Growth

Meijer; Bloomington (IL); Presencial; USD 28.000 - 41.000; Tempo integral

Benefícios oferecidos por esta vaga

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Resumo da vaga

Fresh Thyme Farmers Market is hiring a Customer Experience Manager to lead the Front End Department, oversee staffing, in-store and digital customer experiences, and key metrics. You will assist customers and team members with a friendly, energetic demeanor, follow front-end guidelines, and ensure compliance with procedures.

The role requires at least a high school diploma, 2 years of professional experience, and preferred grocery retail experience in Office Management.

Qualificações

• High school diploma or equivalency degree.
• Must have a minimum of 2 years professional experience.
• Preferred 2-3 years grocery retail experience in Office Management department processes and procedures.
• Previous experience in a natural foods industry is a plus.
• Accounting and cash handling background preferred

Responsabilidades

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring the safety of team members, customers, and company assets.
• Reviews the weekly sales and labor projections for the Front End department in order to maximize sales and profits; ensures department operations are within the labor percent allowed.
• Monitors and controls all costs and expenses; includes store purchases (office supplies and uniforms), maintaining proper ordering and inventory control, controlling shrink.
• Manages the Front End Department including developing, scheduling, and initiating required performance reviews, and ensures team is trained on all policies and procedures.
• Manages E-commerce Compliance and ensures top quality items are picked and provided to the customers in a timely manner.
• Oversees shift operations including writing and/or approving department coverage, work schedules, and lane assignments.
• Ensures compliance by following food safety protocols when handling products.
• Communicates scanning/pricing errors following outlined processes.
• Submits the proper paperwork for new hires, terminations, and other changes and ensures employee records are appropriately documented in accordance with state law.
• Completes daily cash office duties and reports discrepancies or suspicious activities to the Store Director.
• Reconciles monthly vendor statements and maintains detailed vendor invoice files.
• Partners with Regional HR Manager for employee benefits, payroll, and leave of absence issues.
• Maintains store job requisitions and supports leaders through hiring/onboarding process as needed (documentation, background checks, etc.)
• Other duties as assigned.

Conhecimentos

Customer service

Cross-functional teamwork

Initiative

Attention to detail

Written communication

Verbal communication

MS Office

Workday knowledge

Kronos UKG knowledge

Multitasking

Team leadership

Problem solving

Adaptability

Formação

High school diploma or equivalency

2 years professional experience

Grocery retail experience in Office Management

Natural foods industry experience considered

Accounting and cash handling background

Ferramentas

MS Office Suite (Outlook, Word, Excel)

Workday

Kronos UKG

Descrição da vaga

Fresh Thyme Farmers Market is hiring a Customer Experience Manager to lead the Front End Department, oversee staffing, in-store and digital customer experiences, and key metrics. You will assist customers and team members with a friendly, energetic demeanor, follow front-end guidelines, and ensure compliance with procedures.

The role requires at least a high school diploma, 2 years of professional experience, and preferred grocery retail experience in Office Management.