Front End Experience Manager

Fresh Thyme Market; Davenport (IA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Job summary

Fresh Thyme Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End Department. The role focuses on staffing, in-store and digital customer experiences, and meeting key metrics while assisting customers and teammates with a friendly, energetic demeanor.

Responsibilities include supervising schedules, training, e-commerce compliance, and daily cash office duties. The position requires a high school diploma and 2+ years of grocery retail experience.

Qualifications

• Must maintain the highest level of customer service at all times.
• Ability to adapt to the ever-changing high volume retail while working in a cross-functional team environment.
• Must have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Must have advanced attention to detail with the capability to prioritize and meet deadlines.
• Excellent written and verbal communication and documentation skills.
• Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.

Responsibilities

• Provides a positive checkout experience and measures results through reporting tools.
• Transforms customer service opportunities into positive solutions.
• Works with all departments to ensure and maintain a positive customer experience.
• Ensures cleanliness and appearance of customer-facing areas, parking lot and store exterior, ensuring safety of team members, customers, and assets.
• Monitors and controls all costs and expenses; maintains proper ordering and inventory control, and shrinks.

Skills

Customer service

Team leadership

Adaptability

Detail oriented

Communication skills

Education

High school diploma or equivalency

Tools

MS Office (Outlook, Word, Excel)

Workday/Kronos UKG

Job description

Fresh Thyme Market in Davenport, IA is seeking a Customer Experience Manager to lead the Front End Department. The role focuses on staffing, in-store and digital customer experiences, and meeting key metrics while assisting customers and teammates with a friendly, energetic demeanor.

Responsibilities include supervising schedules, training, e-commerce compliance, and daily cash office duties. The position requires a high school diploma and 2+ years of grocery retail experience.