Customer & Team Experience Leader

Meijer Inc.; Davenport (IA); Sur place; USD 28 000 - 41 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Scheduling flexibility

Paid parental leave

Team member discount

Career growth opportunities

Résumé du poste

Fresh Thyme Market is seeking a Customer Experience Manager to lead the Front End department, ensuring a positive checkout experience, staffing, and adherence to company policies. You will work with multiple departments to maintain a welcoming store environment and drive frontline performance.

Requirements include a high school diploma or equivalent and 2+ years in grocery retail/office management. Strong communication and organizational skills are a must in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 2+ years of professional experience in grocery retail/office management preferred.
• Strong customer service and communication skills are essential.

Responsabilités

• Provide positive checkout experience and monitor results via reports.
• Transform customer service opportunities into solutions.
• Collaborate with all departments to maintain a positive customer experience.
• Ensure cleanliness and appearance of customer-facing areas and store exterior.
• Oversee front end staffing, scheduling, and training on policies and procedures.
• Assist with E-commerce compliance and timely item fulfillment.

Connaissances

Customer service

Leadership

Communication skills

Attention to detail

MS Office

Organizational skills

Multitasking

Formation

High school diploma or equivalent

Outils

MS Office (Outlook/Word/Excel)

Workday

Kronos UKG

Description du poste

Fresh Thyme Market is seeking a Customer Experience Manager to lead the Front End department, ensuring a positive checkout experience, staffing, and adherence to company policies. You will work with multiple departments to maintain a welcoming store environment and drive frontline performance.

Requirements include a high school diploma or equivalent and 2+ years in grocery retail/office management. Strong communication and organizational skills are a must in a fast-paced setting.