Customer Experience Leader - Fast-Paced Retail

Socket.dev; Fremont (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Five Below is seeking a store leader in Fremont, CA who can wow customers and drive service scores. You will train crew, lead front‑end operations, and ensure the store meets brand standards and remains ready for guests.

The position requires at least 2 years of management experience, strong verbal and written communication, the ability to multi‑task, and composure under pressure. Starting pay is $21.05 per hour, with potential benefits and incentive payments as part of total compensation.

Qualifications

• High School Diploma or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wowing the customer through personal contact and ensuring a fast, friendly checkout experience
• Leading assigned store to achieve customer service score goals
• Overseeing front-end operations and merchandising to meet brand standards
• Opening and closing procedures, store cleanliness, and readiness for customers
• Performing store manager duties in the manager's absence
• Recruiting, training, coaching, and supervising crew members
• Reviewing corporate communications and acting accordingly
• Partnering with leadership on merchandising procedures and recovery
• Handling store maintenance tasks and stock room upkeep
• Adapting responsibilities as determined by the Store Manager

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leader in Fremont, CA who can wow customers and drive service scores. You will train crew, lead front‑end operations, and ensure the store meets brand standards and remains ready for guests.

The position requires at least 2 years of management experience, strong verbal and written communication, the ability to multi‑task, and composure under pressure. Starting pay is $21.05 per hour, with potential benefits and incentive payments as part of total compensation.