Customer Experience Leader — E‑Commerce & Store Ops

Whole Foods Market; Salt Lake City (UT); On-site; USD 2,135,000 - 4,023,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Salt Lake City seeks a Supervisor to support Customer Service and E-Commerce programs. You will lead checkout, online order processing, pickup and delivery operations, and monitor KPI metrics to improve safety, quality, and service.

You will coach Team Members, balance labor and tasks, and collaborate with store leadership and delivery partners while maintaining compliance with health and safety regulations.

Qualifications

• 12+ months retail experience.
• Must lift 50 lbs.
• Strong communication and teamwork.
• Ability to teach others.

Responsibilities

• Delivers outstanding customer experience; holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative relationships with departmental leaders, store leadership, and partners (e.g., Amazon delivery drivers).
• Fosters a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.
• Models WFM values and leadership principles.

Skills

Task management

Analysis

Interpersonal skills

Mentoring

Email & MS Office

Tools

Microsoft Office

Job description

Whole Foods Market in Salt Lake City seeks a Supervisor to support Customer Service and E-Commerce programs. You will lead checkout, online order processing, pickup and delivery operations, and monitor KPI metrics to improve safety, quality, and service.

You will coach Team Members, balance labor and tasks, and collaborate with store leadership and delivery partners while maintaining compliance with health and safety regulations.