Customer Experience Leader: Create WOW Moments Daily

Five Below Inc; Elizabeth City (NC); On-site; USD 36,534,000 - 49,428,000; Full time

Job summary

Five Below Inc. is seeking a capable store leader to oversee crew, train staff, and drive customer service excellence. You will manage front-end operations, merchandising, and daily store performance to meet company standards.

Responsibilities include opening/closing, coaching team members, and maintaining a welcoming, efficient shopping environment. Minimum 2 years of management experience and strong communication are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensure all crew members wow the customer through personal contact.
• Train crew on the BEST customer service experience; ensure fast, friendly checkout.
• Lead assigned store to achieve and maintain customer service score goals.
• Lead front end operations and merchandising to meet brand standards.
• Ensure front-end equipment works and staff are trained.
• Handle opening/closing, store cleanliness, recovery, and readiness for customers.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, develop, and supervise crew members.
• Review corporate communications and respond accordingly.
• Collaborate with leadership on merchandising procedures and recovery.
• Perform store maintenance and housekeeping.

Skills

Customer service

Leadership

Communication

Multi-tasking

Creativity

Staying composed under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a capable store leader to oversee crew, train staff, and drive customer service excellence. You will manage front-end operations, merchandising, and daily store performance to meet company standards.

Responsibilities include opening/closing, coaching team members, and maintaining a welcoming, efficient shopping environment. Minimum 2 years of management experience and strong communication are required.