Customer Experience Leader

fivebelow; Wilmington (DE); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below in Wilmington, DE is seeking a Store Manager to lead daily operations, deliver WOW customer service, and drive sales at front-end and stock areas.

You will recruit, train, and supervise crew, manage opening/closing, keep the store clean and compliant, and partner with the store leadership team to meet brand standards. This hourly role starts at $18.00 per hour and requires flexibility for day, evening, weekends, and occasional overnight shifts.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact; trains crew on BEST customer service.
• Leads store to meet customer service score goals.
• Oversees front-end operations and merchandising to brand standards.
• Manages opening/closing, cleanliness, stockroom readiness.
• Performs store manager duties in absence of manager.
• Recruits, trains, coaches, and supervises crew members.
• Reviews corporate communications and responds appropriately.
• Partners with leadership on merchandising and World Recovery.
• Performs store maintenance and housekeeping.
• Adapts to store needs with additional responsibilities.

Skills

Leadership

Customer service

Multi-tasking

Creative thinking

Communication

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Wilmington, DE is seeking a Store Manager to lead daily operations, deliver WOW customer service, and drive sales at front-end and stock areas.

You will recruit, train, and supervise crew, manage opening/closing, keep the store clean and compliant, and partner with the store leadership team to meet brand standards. This hourly role starts at $18.00 per hour and requires flexibility for day, evening, weekends, and occasional overnight shifts.