Customer Experience Leader

American Waterworks; Minnesota; In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Culture

Tools & training

Competitive pay

Proud team

Growth opportunities

Vision insurance

Dental insurance

Life insurance

Health insurance

401(k) with match

Paid holidays

Vacation time

Descrizione del lavoro

American Waterworks in Minnesota is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will focus on delivering a remarkable customer experience and building lasting relationships with clients.

The role emphasizes staff engagement, scheduling coordination for leads, sales, service, and installations, and developing processes to exceed service goals. A proven leader with strong communication and organizational skills will thrive here.

Competenze

• 2+ years of call center or customer service management experience.
• Proven ability to motivate, guide, and direct a team to reach and exceed business goals.
• Strong verbal and written communication skills.
• Proficient computer skills.

Mansioni

• Lead and develop a team of customer care specialists.
• Monitor staff engagement and ensure employees are engaged and fulfilled.
• Oversee leads, scheduling of sales/service appointments and installations.
• Ensure customers have a remarkable experience with the company.

Conoscenze

Call center mgmt

Customer service leadership

Verbal & written communication

Proficient computer skills

Descrizione del lavoro

American Waterworks in Minnesota is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will focus on delivering a remarkable customer experience and building lasting relationships with clients.

The role emphasizes staff engagement, scheduling coordination for leads, sales, service, and installations, and developing processes to exceed service goals. A proven leader with strong communication and organizational skills will thrive here.