Customer Care Manager

American Waterworks; Minnesota; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Culture

Tools & training

Competitive pay

Proud team

Growth opportunities

Vision insurance

Dental insurance

Life insurance

Health insurance

401(k) with match

Paid holidays

Vacation time

Résumé du poste

American Waterworks in Minnesota is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will focus on delivering a remarkable customer experience and building lasting relationships with clients.

The role emphasizes staff engagement, scheduling coordination for leads, sales, service, and installations, and developing processes to exceed service goals. A proven leader with strong communication and organizational skills will thrive here.

Qualifications

• 2+ years of call center or customer service management experience.
• Proven ability to motivate, guide, and direct a team to reach and exceed business goals.
• Strong verbal and written communication skills.
• Proficient computer skills.

Responsabilités

• Lead and develop a team of customer care specialists.
• Monitor staff engagement and ensure employees are engaged and fulfilled.
• Oversee leads, scheduling of sales/service appointments and installations.
• Ensure customers have a remarkable experience with the company.

Connaissances

Call center mgmt

Customer service leadership

Verbal & written communication

Proficient computer skills

Description du poste

Description

American Waterworks, a regional leader in the foundation repair and concrete industry, is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

Job Type: Full-time.

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• A team you can be proud of
• Opportunities for professional growth

Benefits

• Company paid vision, dental, and life insurance
• Health insurance and 50% employer paid premium
• 401(k) with company match
• 7 paid holidays
• Accrued vacation time

What You Would Do

• Lead and develop a team of customer care specialists
• Monitor staff engagement, ensuring that employees are engaged and fulfilled
• Oversee pending leads, sales and service appointment scheduling, and production installation scheduling of new and existing customers
• Ensure our customers have a remarkable experience with our company

Requirements

• 2+ year of call center or customer service management experience
• Proven ability to motivate, guide, and direct a team to reach and exceed business goals
• Strong verbal and written communication skills
• Proficient computer skills

If you are natural leader who values customer service, thrives on developing others, and desires to be valued for what you bring to the team.

For more information about our company, visit https://www.american-waterworks.com