Customer Care Leader — Grow Teams & Delight Clients

American Waterworks; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Life insurance

Health insurance

401(k) with match

Paid holidays

Vacation time

Job summary

American Waterworks in Rochester, MN is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will drive an outstanding customer experience and oversee scheduling for leads, sales, service appointments, and installations across existing customers.

The role requires 2+ years in call center or customer service management, strong verbal and written communication, and proven ability to motivate a team to achieve goals.

Qualifications

• 2+ years of call center or customer service management experience.
• Strong verbal and written communication skills.
• Proven ability to motivate and guide a team to meet goals.
• Proficient computer skills.

Responsibilities

• Lead and develop a team of customer care specialists.
• Monitor staff engagement, ensuring employees are engaged and fulfilled.
• Oversee pending leads, sales and service appointment scheduling, and production installation scheduling for new and existing customers.
• Ensure customers have a remarkable experience with our company.

Skills

Customer service management

Team leadership

Communication

Computer skills

Job description

American Waterworks in Rochester, MN is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will drive an outstanding customer experience and oversee scheduling for leads, sales, service appointments, and installations across existing customers.

The role requires 2+ years in call center or customer service management, strong verbal and written communication, and proven ability to motivate a team to achieve goals.