Customer Care Manager

American Waterworks; Rochester (MN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Life insurance

Health insurance

401(k) with match

Paid holidays

Vacation time

Job summary

American Waterworks in Rochester, MN is seeking a Customer Care Manager to lead a growing team of customer care specialists. You will drive an outstanding customer experience and oversee scheduling for leads, sales, service appointments, and installations across existing customers.

The role requires 2+ years in call center or customer service management, strong verbal and written communication, and proven ability to motivate a team to achieve goals.

Qualifications

• 2+ years of call center or customer service management experience.
• Strong verbal and written communication skills.
• Proven ability to motivate and guide a team to meet goals.
• Proficient computer skills.

Responsibilities

• Lead and develop a team of customer care specialists.
• Monitor staff engagement, ensuring employees are engaged and fulfilled.
• Oversee pending leads, sales and service appointment scheduling, and production installation scheduling for new and existing customers.
• Ensure customers have a remarkable experience with our company.

Skills

Customer service management

Team leadership

Communication

Computer skills

Job description

American Waterworks, a regional leader in the foundation repair and concrete industry, is looking for a Customer Care Manager to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

What We Would Provide You

• A trusting, respectful, and fun culture
• The best tools and training to get the job done the right way
• A solid pay and benefits package
• A team you can be proud of
• Opportunities for professional growth

Benefits

• Company paid vision, dental, and life insurance
• Health insurance and 50% employer paid premium
• 401(k) with company match
• 7 paid holidays
• Accrued vacation time

What You Would Do

• Lead and develop a team of customer care specialists
• Monitor staff engagement, ensuring that employees are engaged and fulfilled
• Oversee pending leads, sales and service appointment scheduling, and production installation scheduling of new and existing customers
• Ensure our customers have a remarkable experience with our company

Requirements

What We Need for this Role

• 2+ year of call center or customer service management experience
• Proven ability to motivate, guide, and direct a team to reach and exceed business goals
• Strong verbal and written communication skills
• Proficient computer skills

For more information about our company, visit https://www.american-waterworks.com