Customer Experience Leader

Five Below Inc; Danvers (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Five Below is seeking a Store Manager in Danvers, MA to lead daily operations, deliver WOW customer service, and drive sales in a fast-paced, energetic setting. You will coach and develop crew, manage front-end merchandising, and ensure store standards, safety, and loss prevention while adapting to the fast-changing needs of a youth-driven brand.

The ideal candidate has at least 2 years of management experience, strong communication skills, and the ability to multi-task, stay composed, and

Qualifications

• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Wows the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring a fast, friendly checkout experience.
• Lead the store to achieve and maintain customer service score goals.
• Oversee front end operations and merchandising to meet brand standards.
• Ensure all front-end equipment works and that staff are trained.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in the absence of the store manager.
• Recruit, train, coach, develop and supervise crew members.
• Review corporate communications and respond accordingly.
• Partner with leadership on merchandising and recovery.
• Maintain stock room and routine store maintenance.

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Store Manager in Danvers, MA to lead daily operations, deliver WOW customer service, and drive sales in a fast-paced, energetic setting. You will coach and develop crew, manage front-end merchandising, and ensure store standards, safety, and loss prevention while adapting to the fast-changing needs of a youth-driven brand.

The ideal candidate has at least 2 years of management experience, strong communication skills, and the ability to multi-task, stay composed, and