Customer Experience Lead: Style & Team Coach

LOFT; Bee Cave (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Philanthropic partnerships

Job summary

LOFT in Bee Cave, TX, is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates. You will collaborate with the Store Manager to become an expert on store functions and prepare to step in as manager when needed.

You’ll lead by example, coaching the team, upholding brand standards, and driving a profitable, customer-first environment. This role requires strong communication and flexible availability to support retail operations.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Deliver personalized customer experiences and provide guidance and support to associates.
• Collaborate with Store Manager to become an expert on store functions and step in as manager when needed.
• Be a representative of the LOFT brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing a highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on promotions and omnichannel shopping and ensure a seamless customer experience.

Skills

Retail sales

Leadership

POS system

Customer coaching

Communication

Time management

Tools

POS terminal software

Job description

LOFT in Bee Cave, TX, is seeking a Sales Lead to model and deliver personalized customer experiences while guiding associates. You will collaborate with the Store Manager to become an expert on store functions and prepare to step in as manager when needed.

You’ll lead by example, coaching the team, upholding brand standards, and driving a profitable, customer-first environment. This role requires strong communication and flexible availability to support retail operations.