Customer Experience Lead — Store Ops & Team Development

Five Below Inc; Virginia Beach (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Five Below is seeking an energetic leader to oversee crew development and front-end operations at our Virginia Beach store. You will coach staff, ensure fast, friendly checkout, and drive customer satisfaction scores in partnership with the store leadership team.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Calm under pressure

Education

High School diploma or equivalent

College experience preferred

Minimum 2 years management experience

Job description

Five Below is seeking an energetic leader to oversee crew development and front-end operations at our Virginia Beach store. You will coach staff, ensure fast, friendly checkout, and drive customer satisfaction scores in partnership with the store leadership team.

The role requires at least 2 years of management experience, strong communication skills, and the ability to multitask in a dynamic retail environment.