Customer Experience Lead & Store Ops Coach

Five Below; Grapevine (TX); On-site; USD 15,000 - 22,000; Part time

Job summary

Five Below is seeking an hourly Store Supervisor in Grapevine, TX, to lead a team and deliver WOW customer experiences. You will train crew members, manage daily operations, and ensure excellent service at checkout.

The role demands at least 1 year of management experience and strong communication skills. Responsibilities include opening/closing the store, cash handling, onboarding, and driving sales while controlling costs.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers and trains crew on the BEST customer service; ensures fast, friendly checkout.
• Oversees daily store activities, ensuring staff perform duties and deliver excellent service.
• Assists with receiving, unpacking and stocking to keep shelves full and organized.
• Acts as Manager on Duty, handling store operations, staff, customer service and urgent issues.
• Opens/closes the store, secures cash, locks doors and ensures daily readiness.
• Supports onboarding and ongoing training to improve performance.
• Drives store sales and controls expenses through merchandising and service improvement.
• Partners with leadership on merchandising procedures and recovery efforts.
• Maintains cleanliness and stockroom organization.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below is seeking an hourly Store Supervisor in Grapevine, TX, to lead a team and deliver WOW customer experiences. You will train crew members, manage daily operations, and ensure excellent service at checkout.

The role demands at least 1 year of management experience and strong communication skills. Responsibilities include opening/closing the store, cash handling, onboarding, and driving sales while controlling costs.