Customer Experience Lead & Store Operations

Kroger Family of Companies; Van Wert (OH); On-site; USD 30,000 - 39,000; Full time

Job summary

Kroger Family of Companies in the United States seeks a capable leader to oversee total store operations in the absence of the Store Manager and in Training. You will ensure a safe, clean, and welcoming environment while directing cashiering, stocking, and maintenance tasks with a focus on customer service and store performance.

You will supervise teams, drive sales, manage labor costs, and uphold company policies, safety standards, and inventory accuracy to ensure a consistent, high-quality

Qualifications

• Minimum supervisory or leadership experience.
• Dependability and integrity in work.
• Ability to pass pre-employment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.

Responsibilities

• Assist store management and team members in delivering a favorable shopping experience.
• Lead merchandising and operating initiatives with the team.
• Identify opportunities in the store and develop timely solutions with action plans.
• Drive sales with the management team while controlling shrink.
• Help reduce turnover and maintain consistent store operations.
• Assist with labor and supply cost management to meet targets.
• Ensure returns and exchanges comply with company policies.
• Maintain inventory awareness and ordering system integrity.
• Promote a positive, welcoming store environment for customers.
• Adhere to food safety regulations and safety guidelines.
• Report safety risks or illegal activity.
• Oversee total store operations in absence of store management.
• Be flexible to work any shift and open/close the store.
• Foster trust and respect among team members.
• Answer customer product questions to drive engagement.

Skills

Supervisory experience

Dependability

Integrity

Math skills

Effective communication

Job description

Kroger Family of Companies in the United States seeks a capable leader to oversee total store operations in the absence of the Store Manager and in Training. You will ensure a safe, clean, and welcoming environment while directing cashiering, stocking, and maintenance tasks with a focus on customer service and store performance.

You will supervise teams, drive sales, manage labor costs, and uphold company policies, safety standards, and inventory accuracy to ensure a consistent, high-quality