Customer Experience Lead – Store Operations

Five Below; Tampa (FL); On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below in Tampa, FL is hiring a Store Manager to lead daily operations, train crew, and ensure exceptional guest experiences. The role involves supervising staff, opening/closing duties, cash handling, and maintaining a welcoming store environment.

You will oversee merchandising, drive sales, and coordinate with leadership to optimize performance while ensuring safety and compliance. Requires 1+ year of management experience and strong communication skills.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and reviews guest experience.
• Trains crew on customer service to ensure fast, friendly check-out.
• Oversees daily store activities and ensures excellent service.
• Assists with receiving, unpacking, and stocking for quick placement on sales floor.
• Acts as Manager on Duty handling store operations and staff management.
• Open or close the store as needed, including cash handling and security checks.
• Participates in onboarding and training of associates.
• Drives sales and controls expenses through merchandising and staff performance.
• Partners with leadership on merchandising and World Recovery processes.
• Performs routine store maintenance.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Under pressure

Education

High School Diploma or Equivalent

College experience preferred

Tools

Cash register

POS system

Hand-held devices

Mobile devices

Job description

Five Below in Tampa, FL is hiring a Store Manager to lead daily operations, train crew, and ensure exceptional guest experiences. The role involves supervising staff, opening/closing duties, cash handling, and maintaining a welcoming store environment.

You will oversee merchandising, drive sales, and coordinate with leadership to optimize performance while ensuring safety and compliance. Requires 1+ year of management experience and strong communication skills.