Customer Experience Lead - Store Operations

Meijer Inc.; Shadeland (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Advancement programs

Job summary

Meijer is seeking a customer-focused team member to lead the day-to-day operations of a department, guiding peers and modeling exceptional customer experience. You’ll help achieve store goals and support a winning team.

You’ll engage with customers and staff, assign daily tasks, mentor teammates, assist with scheduling, ensure product freshness and safety compliance, and help drive sales while maintaining Meijer standards and training requirements.

Qualifications

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport with customers.
• Ability to lift/carry/push/pull while handling product.
• Willingness to mentor and train team members.
• Commitment to an inclusive environment for team members and vendors.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers, including checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Support training of new team members and cross-training of high-potential staff.
• Assist with department scheduling to improve customer service, store sales, and profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide team in food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and product displays where applicable.
• Foster Meijer culture and diversity, equity, and inclusion.

Skills

Customer service

Interpersonal communication

Verbal communication

Written communication

Retail experience

Influence others

Team leadership

Rapport building

Physical stamina

Training others

Diversity & inclusion

Job description

Meijer is seeking a customer-focused team member to lead the day-to-day operations of a department, guiding peers and modeling exceptional customer experience. You’ll help achieve store goals and support a winning team.

You’ll engage with customers and staff, assign daily tasks, mentor teammates, assist with scheduling, ensure product freshness and safety compliance, and help drive sales while maintaining Meijer standards and training requirements.