Lead, Retail Operations & Customer Experience

Meijer Inc.; Rochester Hills (MI); Presencial; USD 18.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Descripción de la vacante

Meijer Inc. is seeking a store operations team member who will guide day-to-day tasks, mentor peers, and ensure exceptional customer service across the department.

You will help schedule, train, and coach staff, maintain Meijer standards, and support profitability while delivering a positive shopping experience. The role emphasizes engaging customers, coordinating daily tasks, and promoting an inclusive, high-performing environment through ongoing coaching and adherence to safety and quality

Formación

• Passion for customer service and engaging with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Ability to influence others and build rapport with customers.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Commitment to an inclusive environment for team members and vendors.

Responsabilidades

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

Conocimientos

Customer service

Communication

Retail experience

Influence others

Descripción del empleo

Meijer Inc. is seeking a store operations team member who will guide day-to-day tasks, mentor peers, and ensure exceptional customer service across the department.

You will help schedule, train, and coach staff, maintain Meijer standards, and support profitability while delivering a positive shopping experience. The role emphasizes engaging customers, coordinating daily tasks, and promoting an inclusive, high-performing environment through ongoing coaching and adherence to safety and quality