Customer Experience Lead — Retail Team Growth

Meijer Inc.; Anderson, Northern (IN, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Meijer Rewards

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Job summary

Meijer Inc. is seeking a Service Lead in Anderson, IN to direct operations, guide processes, and empower team members for daily department success.

The role emphasizes exceptional customer experience, coaching peers, and maintaining store standards while supporting scheduling and training initiatives. The position requires passion for customer service, strong communication, and the ability to influence others, with a track record in retail or service environments.

Qualifications

• Strong customer service skills and approachability for customers and peers.
• Excellent verbal and written communication.
• Ability to influence others and build rapport quickly.
• Retail or customer service experience preferred.
• Ability to lift, carry, push, pull, bend, and twist while handling product.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers, including an exceptional checkout experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to meet customer service and sales goals.
• Assist with training new team members and cross-training high-potential talent.
• Support department scheduling to improve customer service, sales, and profitability.

Skills

Customer service

Verbal communication

Written communication

Influencing others

Team leadership

Retail experience

Tools

POS system

Job description

Meijer Inc. is seeking a Service Lead in Anderson, IN to direct operations, guide processes, and empower team members for daily department success.

The role emphasizes exceptional customer experience, coaching peers, and maintaining store standards while supporting scheduling and training initiatives. The position requires passion for customer service, strong communication, and the ability to influence others, with a track record in retail or service environments.