Customer Experience Lead – Retail Sales & Coaching

Best Buy; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Best Buy in Columbus, OH seeks an Experience Supervisor to lead a sales-floor team and ensure exceptional customer experiences across the store.

You will guide product discovery, answer questions, coach colleagues, coordinate schedules, and uphold merchandising standards while partnering with store leadership to drive sales, service, and a safe, inclusive environment.

This full-time, on-site role requires adaptability and a customer-first mindset.

Qualifications

• Customer service and retail experience including engaging interactions.
• Leadership and team management skills to coach and motivate teams.
• Sales and merchandising capabilities with product knowledge.
• Operational and problem-solving skills for prioritization in a fast-paced environment.
• Ability to stand for extended periods and work a flexible schedule.
• Strong communication and collaboration across roles in a respectful workplace.
• Comfort with technology, including POS systems and mobile devices.
• High school diploma or equivalent; prior supervisory experience is preferred.

Responsibilities

• Lead a team to deliver outstanding customer experiences on the sales floor.
• Guide customers through product discovery, answer questions, and assist at checkout.
• Coordinate schedules and task assignments; monitor performance toward goals.
• Implement merchandising standards and maintain a clean, safe store.
• Resolve customer issues quickly and effectively.
• Use data and feedback to improve processes and drive service improvements.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Sales knowledge

Merchandising

Scheduling

Technology aptitude

Adaptability

Education

High school diploma

Supervisory experience preferred

Tools

POS systems

Mobile devices

Job description

Best Buy in Columbus, OH seeks an Experience Supervisor to lead a sales-floor team and ensure exceptional customer experiences across the store.

You will guide product discovery, answer questions, coach colleagues, coordinate schedules, and uphold merchandising standards while partnering with store leadership to drive sales, service, and a safe, inclusive environment.

This full-time, on-site role requires adaptability and a customer-first mindset.