Experience Supervisor

Best Buy; Columbus (OH); On-site; USD 42,000 - 60,000; Full time

Job summary

Best Buy in Columbus, OH seeks an Experience Supervisor to lead a sales-floor team and ensure exceptional customer experiences across the store.

You will guide product discovery, answer questions, coach colleagues, coordinate schedules, and uphold merchandising standards while partnering with store leadership to drive sales, service, and a safe, inclusive environment.

This full-time, on-site role requires adaptability and a customer-first mindset.

Qualifications

• Customer service and retail experience including engaging interactions.
• Leadership and team management skills to coach and motivate teams.
• Sales and merchandising capabilities with product knowledge.
• Operational and problem-solving skills for prioritization in a fast-paced environment.
• Ability to stand for extended periods and work a flexible schedule.
• Strong communication and collaboration across roles in a respectful workplace.
• Comfort with technology, including POS systems and mobile devices.
• High school diploma or equivalent; prior supervisory experience is preferred.

Responsibilities

• Lead a team to deliver outstanding customer experiences on the sales floor.
• Guide customers through product discovery, answer questions, and assist at checkout.
• Coordinate schedules and task assignments; monitor performance toward goals.
• Implement merchandising standards and maintain a clean, safe store.
• Resolve customer issues quickly and effectively.
• Use data and feedback to improve processes and drive service improvements.

Skills

Customer service

Leadership

Team management

Communication

Problem solving

Sales knowledge

Merchandising

Scheduling

Technology aptitude

Adaptability

Education

High school diploma

Supervisory experience preferred

Tools

POS systems

Mobile devices

Job description

Company Description Best Buy enriches lives through technology by combining expert knowledge and a human touch to support customers in stores, online, and in their homes. With over 1,000 locations and more than 90,000 employees across the United States and Canada, the company helps people with productivity, security, health, entertainment, and connectivity needs. Team members are part of a community of change-makers and collaborators who support one another across roles, from retail to corporate and service positions. Best Buy focuses on innovation, continuous learning, and meaningful human connections in everyday customer interactions. If you are motivated by change and inspired by technology, Best Buy offers a place to build a future-focused career.

Role Description The Experience Supervisor is a full-time, on-site role based in Columbus, OH, responsible for leading a team to deliver outstanding customer experiences on the sales floor. This role oversees daily store operations related to customer engagement, including guiding customers through product discovery, answering questions, and ensuring seamless service from greeting to checkout. The Experience Supervisor coaches and supports team members, coordinates schedules and task assignments, and monitors performance to achieve sales, service, and operational goals. This position partners with store leadership to implement merchandising standards, maintain a clean and safe environment, and resolve customer issues quickly and effectively. The role also involves using data and feedback to improve processes, encouraging technology adoption among the team, and fostering an inclusive, customer-focused culture.

Qualifications

• Customer service and retail experience, including the ability to create engaging, solution-focused interactions and support diverse customer needs.
• Leadership and team management skills, such as coaching, mentoring, delegating tasks, and motivating teams to meet performance and service goals.
• Sales and merchandising capabilities, including product knowledge, upselling and cross-selling techniques, and maintaining visual and operational standards.
• Operational and problem-solving skills, including handling escalations, managing priorities in a fast-paced environment, and following store policies and procedures.
• Communication and collaboration skills, with the ability to work effectively across roles, share feedback, and support an inclusive, respectful workplace.
• Comfort with technology, including point-of-sale systems, mobile devices, and learning new tools to support customers and store operations.
• High school diploma or equivalent; prior supervisory experience in retail or customer-facing environments is preferred.
• Ability to stand for extended periods, move throughout the store, and work a flexible schedule, including evenings, weekends, and holidays as needed.