Retail Experience Lead: People & Performance

Best Buy; Bellingham (WA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑a

Job summary

Best Buy is seeking a Retail Experience Supervisor to lead a team in delivering outstanding customer experiences and developing staff. You will focus on positive employee experiences, skill development, and performance management while aligning with store goals.

You will maintain strong customer service standards, monitor local trends, and report insights to other store leaders. This role emphasizes teamwork, adaptability to schedule, including holidays and weekends, and a commitment to Best

Qualifications

• 1 year of leadership experience OR 6 months of experience as a Best Buy shift lead
• Previous experience in sales, customer service or related fields
• Ability to work successfully as part of a team
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Maintain positive customer and employee experiences
• Drive localized customer and employee and share trend with other store leaders
• Provide positive experiences, skill development and performance management
• Lead efforts to maximize positive results or course-correct when needed

Skills

Leadership experience

Teamwork

Flexible scheduling

Customer service

Sales experience

Job description

Best Buy is seeking a Retail Experience Supervisor to lead a team in delivering outstanding customer experiences and developing staff. You will focus on positive employee experiences, skill development, and performance management while aligning with store goals.

You will maintain strong customer service standards, monitor local trends, and report insights to other store leaders. This role emphasizes teamwork, adaptability to schedule, including holidays and weekends, and a commitment to Best