Customer Experience Lead – Retail Growth

Five Below; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a Store Lead/Assistant Manager to drive customer service excellence and smooth front-end operations. You will train and coach crew, manage opening/closing, and partner with the store manager to achieve service and sales goals.

The role requires a High School diploma or equivalent, 2+ years of management experience, and strong communication skills. Flexible schedule and a fast-paced retail environment are expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.

Responsibilities

• Ensure all crew members deliver WOW customer service through personal interaction.
• Lead the store to meet or exceed customer service score goals set by the District Manager.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment is functional and crew trained where applicable.
• Handle opening/closing procedures and maintain store cleanliness and readiness.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, and supervise crew under the store manager.
• Coordinate with leadership on merchandising procedures and stock recovery.
• Maintain safety, stockroom organization, and overall store upkeep.

Skills

Management

Communication

Multitasking

Creative thinking

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Store Lead/Assistant Manager to drive customer service excellence and smooth front-end operations. You will train and coach crew, manage opening/closing, and partner with the store manager to achieve service and sales goals.

The role requires a High School diploma or equivalent, 2+ years of management experience, and strong communication skills. Flexible schedule and a fast-paced retail environment are expected.