Customer Experience Lead: Order Management & Billing

Enviri Corporation; Lafayette Park (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid time off

Volunteer opportunities

Job summary

Veolia is seeking a Customer Experience Specialist to act as a liaison between customers, CX Account Manager, Service Operations and Billing. The role focuses on order accuracy and progression from creation to invoicing in a multi-functional environment with strong emphasis on customer satisfaction.

Responsibilities include coordinating orders, scheduling with operations, tracking progress, and ensuring accurate invoicing.

Qualifications

• Bachelor’s degree in business, Environmental Sciences, Marketing, or related field (or equivalent experience).
• Strong communication, analytical, and organizational skills.
• Proficiency in CRM Microsoft Office Suite.
• Willingness to travel up to 10%.

Responsibilities

• Create and fulfill complete orders with pricing, active profiles, requested supplies, labor, transportation, and waste inventory.
• Schedule work with operations using system tools and ensure service meets customer expectations.
• Follow order progression through service, receipt, and full invoicing after service completion.
• Finalize orders before invoicing and cross-check service details from operations.
• Engage with order metrics and report on status to customer groups and leadership.

Skills

Strong communication

Analytical skills

Organizational skills

CRM proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office Suite

Job description

Veolia is seeking a Customer Experience Specialist to act as a liaison between customers, CX Account Manager, Service Operations and Billing. The role focuses on order accuracy and progression from creation to invoicing in a multi-functional environment with strong emphasis on customer satisfaction.

Responsibilities include coordinating orders, scheduling with operations, tracking progress, and ensuring accurate invoicing.